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Privacy Policy

Animal Sanctuary Laos is committed to protecting your privacy, check our privacy and cookie management policy

1. Preamble

Animal Sanctuary Laos believes that respecting your privacy on the Internet is a fundamental right.

Therefore, we ensure that your online security is guaranteed as rigorously as possible. Animal Sanctuary Laos is one of the only organisations that does not receive funding from governments, companies or political parties. Thus, we are entirely dependent on the people who support us. 100% of Animal Sanctuary Laos’ resources come from the generosity of the public.

This policy is intended to inform you about how Animal Sanctuary Laos manages and protects the personal data that is collected when a visitor visits our website. It thus describes what data is collected, how it is protected, with whom and under what conditions it is shared if any. Its priority is to use this data only to optimise the browsing, security, donation and shopping experiences of its visitors. This policy applies to all data collected on Animal Sanctuary Laos’ websites and in the context of its online partnerships of whatever nature.

The data of a personal nature (hereinafter referred to as “Personal Data”) is defined as any information relating to an identified or identifiable natural person. A natural person is considered to be “identifiable” when he or she can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to his or her physical, physiological, genetic, psychological, economic, cultural or social identity.

2. Data collection

We collect data whenever:

  • You browse our website
  • You create or modify an account
  • You create an account from a link related to social networks
  • You log in to your account
  • You subscribe to our newsletter
  • You make a donation to the association
  • You book a stay at the sanctuary
  • You receive and open our newsletters
  • You fill in your “newsletter preferences”
  • You place a product in your basket, your favourites or in your alerts
  • You buy a product in our shop
  • You leave a comment on our blog
  • You contact us via one of our forms on the website

Animal Sanctuary Laos collects the following data:

  • Your contact information, including: title, last name, first name, date of birth, email, postal address (for delivery and billing)
  • Your account creation data including your password and unique user ID
  • Your browsing data: login times, browsing history, hardware and browser used, demographic information
  • Your email openings and clicks on the emails involved
  • Order history and information: dates, products, quantities ordered, payment methods
  • History and information about donations: dates, amounts, payment methods
  • History and information about bookings for stays at the sanctuary: dates, bookings, information about visitors, payment methods
  • Your IP address
  • Other data you provided during an exchange with our team

Cookies may be registered in your browser to ensure the proper functioning of the site. These services are essential and cannot be deactivated. In most cases we will ask for your consent to collect them. You can also use your web browser’s history and cookie management tools.

3. Processing and use of data

a.  To process donations

Animal Sanctuary Laos collects the necessary data to enable the smooth processing of donations on our site. You have access to your donation history at any time. You can modify this information at any time from your account. This information is kept within the respect of the legal and regulatory obligations.

b. To manage bookings

Animal Sanctuary Laos collects the necessary data to process all booking requests to visit the sanctuary. From our website, you can access your bookings at any time through your customer account. This information is kept within the respect of legal and regulatory obligations.

c. To manage your orders

Animal Sanctuary Laos makes it a priority to deliver the ordered products in the best conditions: we use your contact information and the possible information provided to the after-sales service in order to send your products in the best conditions or to solve any incident as soon as possible. This information is kept within the respect of legal and regulatory obligations.

d. To provide a personalised browsing experience

This data allows us to improve and personalise your browsing experience on the Animal Sanctuary Laos website. For instance, we can display the language chosen during a previous visit or block the display of unwanted information (pop-up, etc.).

e. To send the most relevant newsletters

We target our newsletters according to your data and history so that you only receive the most relevant information.

f. To obtain statistics and general browsing data

By gathering anonymised browsing data from all our visitors, we obtain trends that help us understand how to better organise the information on our website and make the browsing experience smoother.

4. Conservation

a. Duration

Your personal information is kept for as long as necessary for the purposes listed above, unless you request its deletion or modification (see point number 10 on rectification and suppression of data).

b. Security

During the entire preservation of your data, we put in place all the organisational, legal, software and technical means to ensure the confidentiality and security of your personal data, so as to prevent their deletion, damage or access by unauthorised third parties.

5. Cookies

a. What is a cookie?

A cookie is a file saved on your computer when you browse a site. This file contains various information relating to your operating system, your browser and the device you are using (computer, mobile, tablet). It may also record your IP address and your various interactions with the content of the Animal Sanctuary Laos website and newsletters. Some cookies are necessary to access certain features of the site and others allow you, for instance, to save your user data in a secure way so that you do not have to re-enter them on your next visit. It is important to know that only the site that issued the cookie can read or modify the information it contains. A cookie can have a more or less long lifetime (from the duration of use of the site to several years). The provider of the website or online service decides on this duration according to the usage of the cookie in question.

b. Why does Animal Sanctuary Laos use cookies?

Animal Sanctuary Laos uses cookies to allow you to navigate in an optimal way and to provide you with services adapted to your requests (e.g.: saving of your basket, saving of your connection data…). We also use cookies to measure the traffic on the site and to improve its performance and to offer you targeted content according to your preferences. Some partners of Animal Sanctuary Laos may also place cookies whose management is subject to their policy but who are committed to respect the laws in effect. These include cookies that relate to your purchases and the content you consult.

c. How to manage cookies?

The storage of a cookie requires the user’s consent, which can be expressed and modified at any time via the settings options of the browser software. If you have accepted the saving of cookies by your browser software, the cookies integrated into the pages and content that you have consulted may be stored temporarily in a dedicated space. They will only be readable by the sender. If you refuse to save cookies on your computer, or if you delete the ones saved, you will no longer be able to benefit from the functionalities provided by these cookies. For example, you will no longer be able to access private areas secured by a memorised password. You will have to re-enter your passwords each time you connect.

d. How to activate or deactivate cookies?

You can adjust your browser settings so that cookies are saved or rejected, either systematically or depending on the sender. The configuration of cookies is specific to the browser you are using. It is described in the help menu of your browser, which will tell you how to change your cookie preferences. Please find below links that will redirect you to the instructions of the main browsers:

Deactivate cookies for Chrome


Deactivate cookies for Mozilla firefox


Deactivate cookies for Internet Explorer (Microsoft)


Deactivate cookies for Safari


Deactivate cookies for Opera


If you accept cookies in your browser, we and our partners can process the above mentioned navigation information. If you deactivate your cookies, you may not be able to use all the services provided by Animal Sanctuary Laos (e.g. your username and password will no longer be saved, your current shopping cart will no longer be saved…).

6. Data sharing

Animal Sanctuary Laos commits to never sell or rent your data nor to give any access to it without your prior consent unless we are obliged to do so (legal obligation, control of fraud, exercise of the defence rights, etc.).

The access to our database is reserved to the employees of Animal Sanctuary Laos, authorized by their mission and committed to respect our confidentiality policy.

We share these data (mainly anonymised except in the case of shipments for the proper delivery of your orders) with partners subject to the European General Regulation on the protection of personal data and the law informatique et liberté. These partners are also contractually committed to respecting the confidentiality of your data.

We only share this information with partners who are essential to the provision of third party services and for the purposes described in this privacy policy:

Affiliate partners:

Google AdWords (See their personal data protection charter here)

Bing (See their personal data protection charter here )

Social networks:

Facebook (See their personal data protection charter here )

Instagram : (See their personal data protection charter here )

Twitter : (See their personal data protection charter here )

Traffic and navigation analyzing tools:

Google analytics (See their personal data protection charter here )

7. Your rights

As required by the amended “Informatique et Libertés” law, you have the right to access, rectify and delete your personal data, the right to limit or object to their processing and the right to portability. You may also submit a complaint to the CNIL. When you accept to communicate personal data to us, these remain strictly confidential, within the scope of the proposed project.

More precisely, it happens that personal data hosted by Animal Sanctuary Laos are the common resource of a partnership with other friendly associations and temporarily sharing a common and determined objective.

The personal data collected and hosted by Animal Sanctuary Laos are not – and will never be – sold, exchanged, rented or given to other organisations for commercial prospecting purposes.

If you no longer wish to receive newsletters from Animal Sanctuary Laos, you can click on the unsubscribe link present at the bottom of each email.

8. SSL Protocol

The animalsanctuarylaos.com website uses Secure Sockets Layer (SSL), a security protocol that allows your Internet communications to remain private. This protocol provides applications for customers/servers to communicate without being listened to, without your messages being altered. It encrypts all personal information (name, address, email…) as it passes between the browser and our servers, so that this information cannot be read as it travels over the Internet. When you are on a secure page the padlock icon appears in the address bar

While we use SSL encryption to protect sensitive information on the Internet, we also make every effort to protect this information once it is stored. All our hard drives are encrypted before the operating system. If a machine were to be stolen, the data stored on the hard drives would remain inaccessible.

9. Hypertext links

In the case where Animal Sanctuary Laos indicates hyperlinks to other sites, these web pages, whose addresses are regularly checked, are not part of the resources of Animal Sanctuary Laos. They do not engage the responsibility of Animal Sanctuary Laos regarding their content.

We recommend that you consult the privacy policy of these sites as their terms and conditions may differ from those of Animal Sanctuary Laos. Animal Sanctuary Laos bears no responsibility for the processing of data by these other websites.

10. Editing and deleting data

The personal information we collect is intended to provide you with a better response to your requests and to process your donations and orders. In accordance with the law n° 78-17 of January 6, 1978, relating to Data processing, the Files and freedoms, you have a right of access, of edition and suppression of the data relating to personal matters and being the subject of treatments under the responsibility of Animal Sanctuary Laos.

You can exercise this right by contacting our customer service providing a valid proof of identity.

Regarding newsletters, you can unsubscribe at any time using the “unsubscribe” links provided in each of our emails.

11. Modifications

The present policy may be amended if the legal and regulatory context requires it and in accordance with the CNIL’s doctrine.
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